Under both, make sure that Skype is toggled On. Go to Start, then select the Settings gear > Privacy > then select either Microphone or Camera. Skype for Windows 10 & 11 (version 15):.Check your System's Privacy Permissions. For Skype for Windows 10 & 11 (version 15) and Mac OSX Mojave (10.14 or higher) users, you must grant Skype permissions to use your desktop microphone and camera. Skype needs your permission to access the microphone and camera of your desktop.If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode. File sharing applications, streaming audio or video, or even just having a browser open are all things that can eat up bandwidth. If you're having connections issues in Windows, you can follow the troubleshooting steps in Why can't I get online.Ĭlose any applications that could be interfering with your call. Once the internet connection recovers, Skype will automatically turn the video back on. If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Make sure you have a strong WiFi signal, or if possible, use a wired connection. Here's a few other things that might affect your call quality: If you are having a bad connection, you may receive a notification saying Poor network connection. We're always improving call quality, so for best performance, make sure that you and the person you're calling meet the minimum system requirements for Skype and are using the latest version of Skype.Ĭheck your computer and internet connection.Ī bad connection can cause dropped calls, blocky or frozen video, and poor sound. Make sure you meet the minimum system requirements and are using the latest version of Skype. The site will tell you if there are any reported issues. You will also see the Call Quality indicator when there is an issue. A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit.

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